We offer returns and/or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a full refund to the original payment method, less 20% re-stocking fee.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must be in still-new condition with no visible signs of wear or use.
- Returned items must be returned in original packaging.
- NO SPECIAL-ORDER ITEMS will be eligible for returns, unless received damaged or incorrect.
- Pool Tables are non-refundable once delivered and installed.
- Pool Tables can be exchanged for another table priced the same. If there is a price difference, you will either be charged the difference, or given the difference. There will be a labor charge not only for the delivery and installation of the new pool table, but also for tearing down the original table.
To initiate a return or exchange, please provide original receipt, packing list and photos of damaged item (if applicable.) E-mail all of those items to: firstname.lastname@example.org, along with an explanation of why you need to exchange or return the item. Shipping for a return or exchange item will be the responsibility of the customer. Shipping for damaged or incorrect items will be the responsibility of ARS Billiards, Inc.
Items should be returned to:
4445 Tyler Street
Riverside, CA 92503
Please allow 5-7 business days for refunds to credit cards. ARS Billiards, Inc. will run the refund immediately at the time of return, but some banks may take longer than others to refund.
If you have any further questions or concerns about our Return/Refund Policy, please call 951-687-5661, or e-mail email@example.com